Frequently Asked Questions

How much is each ticket?

Each individual raffle ticket costs £1.

Who can enter?

This raffle is open to adults aged 18 or over, who are UK residents.

How do I enter?

You can enter online via this website – simply click here.

How will I know if I've won?

Winners will be contacted after the draw has taken place on 23 December 2021.

We will try to contact winners by telephone, and a full list of winners will also be added to our winners page.

Can you claim Gift Aid on my ticket purchase?

Unfortunately no, lottery and raffle draws do not qualify for Gift Aid.

However, if you make a donation with your purchase, we can claim Gift Aid on this donation. If you are eligible for and complete the Gift Aid information on the entry form we can claim Gift Aid on your behalf. Please read the declaration regarding Gift Aid carefully to ensure you are eligible.

How do I receive my tickets?

If you purchase your ticket(s) online you will receive an email with your ticket number(s).

If you purchase your ticket(s) from a ticket book you will have physical ticket(s) to keep.

How do I purchase additional tickets?

To order additional ticket book(s), please call our Raffle Helpline on 0370 759 9888.

Can I pay by cheque?

To pay by cheque you can order a book of tickets by calling our Raffle Helpline on 0370 759 9888. Please make cheques payable to London's Air Ambulance Trading Ltd.

I have another question - who can I speak to?

Please call our Raffle Helpline on 0370 759 9888 or complete the contact form on our contact page.

You sent me an SMS, how did you get my phone number?

All supporters we contact have opted in to receive communications with us. According to our Privacy Policy, we will only collect and use your data for marketing and fundraising purposes in accordance with one of the legal grounds available under GDPR. Specifically:

  • You have given your active, opt-in consent to receive our marketing by email or text message

We will always ask for your consent to email and text you in a transparent and direct way. If you consent to this form of communication from us we will capture the fact, and will always provide the option to opt-out in future communications.

For more information, please see our Privacy Policy. To update the information we hold about you or to change your contact preferences, please call Supporter Care on 020 3023 3319 or email [email protected]

I have entered the raffle by SMS, how do I receive my ticket numbers?

Thank you for entering! You will receive your ticket numbers by post or by email 2-3 weeks after you have entered.

What is your Self Exclusion Policy?

Our self exclusion policy can be found on our website here.

© 2021 London's Air Ambulance Charity (Charity no. 801013)

Winners will be contacted by phone or email. Tickets cannot be sold in Northern Ireland, the Channel Islands, the Isle of Man or Ireland.

No one under the age of 18 may purchase or sell raffle tickets.

If you are concerned that gambling is a problem for you or someone you know, please visit or call 0808 8020133.

Person responsible: Louise Robertshaw, London’s Air Ambulance, 5th Floor, 77 Mansell Street, London, E1 8AN.

London’s Air Ambulance Trading (Company number: 04836606) (a wholly owned subsidiary of London’s Air Ambulance) is licensed and regulated in Great Britain by the Gambling Commission under account number 29691.

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